Reference

sakura189 Privacy Policy For Your Account

Our sakura189 Privacy Policy explains what data we collect when you open an account, sign in from a mobile device, or use DANA and QRIS for a wallet…

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sakura189 sakura189 Privacy Policy For Your Account
CONTACT PATHS

Account Data Help Through Support

A clear support route helps you act on this Privacy Policy without guessing where to begin. Contact us through the account support path when you need a copy of your stored data, want to correct a phone number, or need help matching a DANA, OVO, GoPay, or QRIS receipt to your account. Include the account identifier and the request type, while leaving wallet passwords and one-time codes out of your message.

Team online

Data access request

Ask our support team for the personal data connected with your account. We may ask you to complete phone verification before releasing account details, so the request goes to the right person.

Correction request

If your phone number, contact detail, or account record is incorrect, tell us what needs changing and why. We compare the request with your account activity before applying an update.

Wallet receipt check

Send the payment reference and method when a wallet status looks wrong. For DANA, OVO, GoPay, or QRIS, we use the receipt details to trace the account record without asking for your wallet password.

HANDLING PRACTICES

Six Ways We Handle Your Data

Your privacy choices work best when the handling steps are visible. We separate account credentials from payment references, use device and sign-in signals to review unusual access, and…

Account creation

We use the details you submit to create and maintain your account, complete phone verification, and connect your sign-in with…

Payment matching

A DANA, QRIS, bank transfer, or virtual account reference lets us match a payment event to your account.

Cookie choices

Cookies can keep a session active and remember selected settings on your device.

Security signals

We review sign-in time, device signals, and account activity to identify unusual access.

Retention periods

We retain account, support, and transaction records for as long as needed for their stated purpose, dispute handling, security checks…

Your requests

You can ask us to access, correct, or delete eligible data through support.

Privacy Policy Questions From Indonesia

These Privacy Policy answers address the account and wallet questions we expect you to ask before opening an account. They cover device use, payment references, correction requests, retention, and access conditions, including the point at which local law affects whether an account or request can proceed.

It covers account details, phone verification, sign-in and device records, cookies, support messages, and payment references from DANA, OVO, GoPay, QRIS, bank transfer, or a virtual account. It also explains retention, security checks, data requests, and disclosures to service providers.

No. We use the payment status and reference needed to match a DANA or QRIS event with your account. Wallet login credentials and one-time codes remain with the relevant payment service, so you should never send those secrets to support.

Use the account support path and state that you want a copy of your personal data. Add your account identifier and a reachable contact detail. We may complete phone verification before responding, and the available scope depends on local law.

Yes, you can send a correction request through support with the detail that needs changing and the reason. We compare it with your account records and may request phone verification. If a record must remain for legal duties, we explain that limit.

Cookies help maintain a sign-in session and remember selected settings when you move between the mobile account path and the lobby. You can change cookie controls in your browser, but doing so may require another sign-in or remove saved settings.

We retain payment references and related account records for the period needed for transaction matching, disputes, security checks, and applicable legal duties. Retention is tied to the record's purpose; when that purpose ends, our process addresses removal.

You can request deletion through support, and we first verify that the request belongs to you. We remove eligible data where local law permits. Some account, payment, or security records may need to remain for legal or dispute-handling reasons.

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